Your organization's content is spread across departments, teams, and systems. It's safe to say you probably have a fragmented content ecosystem. And you wouldn't be alone. Seth Earley, CEO,...
Sara Feldman talks about the importance of customer success in customer experience and how you can improve customer support and content.
Mark Lewis is a content engineer and the co-founder of the intelligent content consultancy, Caliper Content Services. Mark joined us on the Content Matters Podcast to talk about a topic...
Katrina Wong VP Segment Marketing talks about the evolving customer data landscape and what the end of third-party cookies means for customer experience
The marketing team is evolving from being responsible for lead generation and customer acquisition to supporting customers through sales and ongoing support. This means the marketing...
We create technical documentation to help customers understand how to use our software. But where do we publish this documentation to make it easily findable?
Jack Molisani is the Executive Director of the LavaCon Conference on Content Strategy. In this episode, we talk about the conference, the affects of going virtual, and the trends Jack sees...
In our first podcast episode of Season 2 of the Content Matters podcast, we had the opportunity to talk with Scott Abel, CEO and Chief Wrangler of the Content Wrangler. Abel is an expert on...
Alan Porter is the Director of Content Intelligence Strategy at [A], a consulting firm that provides content intelligence services. He is a frequent conference speaker, guest writer, and...
Managing content across multiple systems is a headache. The more content, the more systems, the bigger the headache. Ultimate Software experienced this first-hand and decided to do...
Why do we need intelligent - or structured - content? Intelligent content simply means content is given structure and intelligence associated with it, making it easier to use (and reuse)...
Ingeniux founder and CEO, Jim Edmunds sat down with Simple [A]’s Cruce Saunders to talk about digital content strategy in a recent “Towards a Smarter World” podcast. Both had just returned...